Aligned Virtual Care accepts most major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

We do not accept HSA/FSA cards at this time.

Payment is securely processed online and is due at the time of booking your visit. All payments are non-refundable.

Aligned Virtual Care is designed to treat non-emergency medical conditions through telehealth. Some conditions require an in-person examination, diagnostic testing, or emergency medical care and cannot be safely evaluated or treated virtually.

Please seek immediate medical attention or call 911 if you are experiencing:

• Chest pain

• Severe shortness of breath or difficulty breathing

• Signs of a stoke (sudden weakness, numbness, confusion, or difficulty speaking)

• Severe allergic reactions or difficulty swallowing

• Loss of consciousness

• Seizures

• Heavy or uncontrolled bleeding

• Serious injuries, broken bones, or deep lacerations

• Severe abdominal pain

• Work-related injuries

• Any other life-threatening medical emergency

If your condition cannot be safely managed through telehealth, we will recommend the most appropriate level of care, such as your primary care provider, an in-person urgent care facility, or the nearest emergency department. Your health and safety are always our top priority.

Yes. If a prescription is medically appropriate, it can be sent electronically to your preferred pharmacy during your visit.

Please note that not every medical condition requires a prescription. Treatment recommendations are based on your symptoms, medical history, current clinical guidelines, and clinical judgement.

Aligned Virtual Care does not prescribe controlled substances.

No. Aligned Virtual Care does not prescribe controlled substances, including opioid medications, stimulant medications (such as those commonly used to treat ADHD), or certain sedative medications.

Our practice focuses on the evaluation and treatment of common, non-emergency medical conditions through telehealth. When medically appropriate, we can prescribe many non-controlled medications and send them electronically to your preferred pharmacy.

If your condition requires a controlled medication or ongoing management of a chronic condition, we will recommend that you follow up with your primary care provider or an appropriate specialist.

After completing your purchase through our website, you will be automatically redirected to our secure scheduling page to select your appointment time. You’ll also receive a confirmation email with a link to schedule if you need to complete it later. All appointments are scheduled through our electronic health record (CharmHealth) to ensure a seamless and secure experience.

Aligned Virtual Care is currently focused on serving patients located in Florida at the time of their telehealth visit.

Although our provider is licensed in multiple states, services are currently being offered to Florida patients as we continue to grow.

Please note that patients must be physically located in Florida at the time of their virtual appointment.

Telehealth is a convenient option for many common, non-emergency medical concerns that can be safely evaluated without an in-person visit.

You may benefit from a telehealth visit for conditions such as:

• Cold, flu, or COVID-19 symptoms

• Sinus infections

• Sore throat

• Allergies

• Pink eye (conjunctivitis)

• Urinary tract infections (UTIs)

• Minor skin conditions and rashes

• Mild gastrointestinal symptoms

• Medication refills (when appropriate)

If your symptoms require a more detailed physical examination, diagnostic testing, or emergency medical care, we will recommend the most appropriate next step to ensure you receive the care you need.

At Aligned Virtual Care, we provide convenient virtual urgent care for adults and children from the comfort of home. We treat a variety of common, non-emergency conditions, including:

• Cold, flu and COVID-19 symptoms

• Sinus infections

• Sore throat and Strep throat concerns

• Ear infections

• Allergies

• Pink eye (conjunctivitis)

• Urinary tract infections (UTIs)

• Rashes and minor skin conditions

• Mild gastrointestinal illnesses (nausea, vomiting, diarrhea)

• Minor respiratory illnesses

• Gynecological concerns (Bacterial vaginosis (BV) or Vaginal yeast infections)

• Sexually transmitted disease concerns or exposure (when appropriate)

• Mediation refills (when appropriate)

• School and work excuse notes (when medically appropriate)

Every visit is personalized to your symptoms and medical history, with evidence-based treatment recommendations. If your condition requires an in-person evaluation or emergency care, we’ll guide you to the most appropriate level of care.

Our goal is simple: to provide compassionate, convenient, high-quality care that fits your busy life.

Aligned Virtual Care provides telehealth services for patients ages 1 year and older. We care for both children and adults with a variety of common, non-emergency health concerns.

Patients under the age of 18 must be accompanied by a parent or legal guardian during the virtual visit. The parent or legal guardian must be available to provide consent for treatment and participate in the visit as needed.

If a child’s symptoms require an in-person examination or emergency evaluation, we’ll recommend the most appropriate level of care to ensure they receive the best treatment possible.

Appointment availability depends on our current schedule. Patients can conveniently book online by selecting an available appointment time that works best for them.

We strive to offer timely appointments and will continue expanding availability as our practice grows.

To help make the most of your telehealth visit, we recommend having the following available:

• A list of your current medications and allergies

• Your preferred pharmacy name and location

• Any recent temperature, blood pressure, pulse, pulse oximeter, blood sugar, or weight readings (if applicable)

• A quiet, private location with a reliable internet connection

• Good lighting if you need us to evaluate a rash, skin condition, or other visible symptom

• Complete any required forms before your appointment

• Join your visit a few minutes early to make sure your camera and microphone are working properly

If your visit is for a child, please have the child available during the appointment, along with any information about their symptoms, medications, allergies, and recent temperature or weight, if known.

If the appointment is for a child, the patient must be accompanied by a parent or legal guardian during the virtual visit.

At this time, Aligned Virtual Care is a cash-pay (self-pay) practice and does not bill insurance. This allows us to offer transparent pricing, simplified scheduling, and high-quality care without restrictions often associated with insurance billing.

If you have health insurance, your prescription medication may still be covered by your pharmacy benefits. We can send prescriptions electronically to your preferred pharmacy when medically appropriate, and your insurance will determine any applicable medication coverage or copay.

Payment for your visit is due at the time of service.

Yes. If medically appropriate, Aligned Virtual Care can provide school or work excuse notes following your virtual visit.

Please note that we do not complete:

• Short-term disability paperwork

• Family and Medical Leave Act (FMLA) forms

• Workers’ compensation evaluations or documentation

• Disability determination forms or other extensive medical paperwork

Excuse notes are based on the provider’s clinical assessment during your visit.

Excuse notes may be backdated up to 48 hours prior to the date of your visit when medically appropriate.

Excuse notes may cover up to 7 consecutive calendar days when medically appropriate.

Repeated or ongoing requests for excuse documentation may require follow-up with a primary care provider or in-person evaluation.

If your request requires additional documentation beyond this scope, we recommend following up with your primary care provider or appropriate specialist.

We’re here to help! If you have questions before your visit, you can reach us by submitting the form on our Contact Us page, and we’ll respond as soon as possible.

Established patients can also send secure messages through the patient portal for non-urgent questions and communication related to their care.

If you are experiencing a medical emergency, call 911 or go to your nearing emergency department immediately.

At Aligned Virtual Care, you’re more than just a visit — you’re a person who deserves to be heard. We believe healthcare should be convenient, compassionate, and personalized, not rushed.

With over 16 years of nursing experience and more than 8 yeas a Family Nurse Practitioner, our goal is to provide evidence-based care while taking the time to understand your concerns. Every treatment plan is tailored to your individual needs, with a focus on helping you feel better and empowering you to make informed decisions about your health.

Whether you’re a busy parent, working professional, or simply looking for accessible, high-quality care, we’re here to make healthcare fit your life.